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Privacy Policy 

Your Privacy

At Lang Acupuncture and Holistic Health Brisbane, protecting your information is important to us. Accordingly we have developed this policy to help you understand how we collect, use, communicate and make use of the information you provide to us. References in this policy (Privacy Policy) to “we”, “us” and “our” are references to Lang Acupuncture and Holistic Health Brisbane. References to “you” and “your” are to the individual who is using the website or otherwise providing personal information or data to us. This Privacy Policy sets out what information about you we may collect and how we may use and disclose it, how you can get in touch with us regarding the use and disclosure of that information; and how we safeguard your privacy.

Your Consent

By providing us with information about yourself through use of this website, including by signing up to receive our email updates, you are consenting and giving us permission to process your personal data specifically for the purposes identified and set out in this Privacy Policy.If you choose to subscribe to our mailing list, we will use your name and email address to send news, alert you about updates and share our blog with you. You may choose to stop receiving our emails at any time by following the unsubscribe link included at the bottom of every email we send or by emailing info@langacupuncture.com

Information we Collect

Lang Acupuncture and Holistic Health Brisbane may collect personal or navigational information from you for a number of circumstances, including through your use of this website; when you submit an enquiry through this website; when you sign up to Lang Acupuncture and Holistic Health’s mailing list, when you subscribe to our blog, when you download a resource and when you attend an event hosted by us. When you submit information, you are transferring such information to Lang Acupuncture and Holistic Health Brisbane and you hereby consent to such a transfer.The information we collect may include personal details such as your name, postal address, email address, telephone number, company name and position title, and navigational details such as your IP address, geographical location, browser type, operating system, type of device used, referral source, length of visit, frequency of visits and pages viewed.

Use of your information

Lang Acupuncture and Holistic Health Brisbane may use personal information to provide you with the services you’ve requested and to send information to you including news, publications, details about events and seminars, documents and reports. We may also use personal information for auditing, research and analysis to help us continually improve our website and service offerings. Non-identifying information, derived from the actions of our website visitors, may be provided to third parties in order to demonstrate the value we deliver. We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. Lang Acupuncture and Holistic Health Brisbane may share your personal information with service providers who provide services to help us conduct our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us. We require that such third parties comply with our Privacy Policy.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Lang Acupuncture and Holistic Health Brisbane will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Security of Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Links to other websites

Our website includes links to other websites and pages of organisations whose privacy policies may differ from ours. If you submit any personal information to these sites, your information is governed by their own privacy policy. We encourage you to read the privacy policy of these websites carefully before submitting your details.

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. Please note that cookies do not contain confidential information such as your home address or telephone number. Furthermore, we do not exchange cookies with any third party websites. Any other websites that we link to on our pages may also use their own cookies, over which we have no control. Unless you adjust your browser settings to disable cookies, our system will continue to issue cookies and download them onto your device when you log on to our website. If you choose to turn cookies off, you may still access our website, but your ability to use some features or access some areas of our site may be limited.Information gathered through cookies and web server logs may include the date and time of visits, pages viewed, time spent on our website and the websites viewed just before and after our website using your IP address. In addition to this, our analytics provider uses technologies such as cookies, beacons, tags, pixels and scripts to analyse trends, track users’ movements around our website and to gather demographic information about our user base.

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